FREQUENTLY ASKED QUESTIONS
How long is a treatment session?
For an initial assessment, the appointment usually lasts for 45 minutes, and follow up appointments are 30 minutes. If you are a new patient we ask that you arrive 5 minutes prior to your appointment time so that you can complete our registration form.
Do you have parking on site?
There is ample free parking on site. If the spaces are full, we request you refrain from parking at the doctor's surgery and find space on a street nearby.
How am I able to pay?
We accept all major credit cards except American Express, as well as cash and cheque.
How much does an appointment cost?
Click here to view our fees.
Is there a cancellation policy?
Click here to view our cancellation policy.
Will I be covered through health insurance?
Our physiotherapists are accredited with a number of insurance companies. At present these include Aviva Insurance Ltd, AXA PPP, BUPA, Cigna Healthcare, Pru Health, WPA, Physiotherapy Network, 3D Rehabilitation. Prior to the initial appointment, patients are kindly requested to check the conditions of their Health Insurance Policy, as the physiotherapist cannot be held responsible for any non-payment of claims. Most policies require pre-authorisation prior to your appointment and many will require a voluntary excess payable by the patient.
What should I bring?
As your treatment may involve some exercise, it is advisable that you wear comfortable clothing which allows access to area being treated. We have changing facilities if you require to change. If you are receiving treatment through your health insurance company, it would be helpful if you could provide details such as your registration, membership and authorisation numbers.
Are the physiotherapists qualified?
All physiotherapists are CSP (Chartered Society of Physiotherapy) qualified and also registered with the HCPC (Health and Care Professions Council). As well as this, several physiotherapists are qualified in the use of acupuncture and this is regulated by the AACP (Acupuncture Association of Chartered Physiotherapists).
When are you open?
Our opening hours are:
Monday 9:00 am - 8:00 pm
Tuesday 7:30 am - 7:00 pm
Wednesday 9:00 am - 7:00 pm
Thursday 7:30 am - 5:00 pm
Friday 7:30 am - 5:00 pm
Downstairs rooms/wheelchair access?
Disabled/Wheelchair access available. Please mention this when booking so the appropriate room can be used.
I have a pacemaker, am I able to get treatment?
Yes, of course, but please mention this on arrival, and to your physiotherapist, as certain equipment we use can interfere with this.
Can I be accompanied during my appointment?
Yes, you may be accompanied in the treatment room during your session if you wish or your companion is welcome to wait in our waiting room until your treatment has finished.